/LEGAL

Shipping & Delivery Policy

Last Updated: December 27, 2024

1. Overview

Fincept Corporation provides digital products and services only. This Shipping and Delivery Policy outlines how we deliver our digital products and API access to customers.

Important: We do NOT ship physical products. All our products are delivered digitally via email and online account access.

2. Digital Products & Services

Fincept Corporation offers the following digital products:

  • FinceptTerminal: Free, open-source desktop application (downloadable)
  • API Subscriptions: Paid API access plans for developers
  • API Keys: Digital credentials for API authentication
  • Premium Features: Access to enhanced platform features

3. Delivery Method

3.1 FinceptTerminal Application

  • Delivery: Instant download from our website or GitHub
  • Platforms: Windows, macOS, and Linux
  • Cost: FREE
  • Access: Available at GitHub Releases

3.2 API Subscriptions

  • Delivery: Instant activation upon successful payment
  • API Key: Generated and displayed in your dashboard
  • Email Confirmation: Sent to your registered email within 5 minutes
  • Documentation: Accessible immediately at fincept.mintlify.app

4. Delivery Timeline

Product/Service Delivery Time Delivery Method
FinceptTerminal (Free) Instant Direct Download
API Key Generation Instant Dashboard + Email
Subscription Activation Within 5 minutes Automatic
Payment Confirmation Within 5 minutes Email
Invoice/Receipt Within 24 hours Email + Dashboard

5. Accessing Your Purchase

5.1 After Successful Payment

  1. You will be redirected to a confirmation page
  2. An email with your API key and receipt will be sent
  3. Log in to your account at fincept.in/login
  4. Access your API key from the dashboard
  5. Start using the API with our documentation

5.2 API Key Location

  • Dashboard → API Settings → Your API Key
  • Also sent to your registered email address

6. Delivery Issues

6.1 Not Received Within Expected Time

If you don't receive your digital product within the expected time:

  1. Check your spam/junk email folder
  2. Verify the email address in your account
  3. Log in to your dashboard to check status
  4. Contact support if the issue persists

6.2 Payment Completed But No Access

If payment was deducted but you don't have access:

  • Wait 15 minutes for automatic processing
  • Check your bank statement for transaction status
  • Email support@fincept.in with transaction details
  • We will resolve within 24 hours

7. Service Availability

  • API Uptime Target: 99.9% availability
  • Maintenance Windows: Announced 48 hours in advance
  • Status Page: Check service status at our status page
  • Support Hours: 9 AM - 6 PM IST, Monday to Friday

8. Geographic Availability

Our digital services are available worldwide with the following considerations:

  • API Access: Available globally via internet
  • Payment: Accepted from all countries where Cashfree operates
  • Currency: Prices displayed in INR (Indian Rupees)
  • Data Centers: Optimized for global access

9. No Physical Shipping

Please Note: Fincept Corporation does NOT ship any physical products. All products and services are delivered digitally. There are no shipping charges, handling fees, or delivery delays associated with physical logistics.

10. Contact Us

For delivery-related inquiries: